Base URL: https://phucma.app/giai-phap
# phucma.app AI Support Knowledge
Endpoint: https://phucma.app/giai-phap/llms.txt
Preferred use: external AI / RAG retrieval for solution, support, compliance and contact information.
Platform Name: phucma.app (E-commerce & Technical Solution Portal)
Operating Entity: Công Ty TNHH Thương Mại Phúc Mã - Established 2004
Strategic Role: Exclusive Importer and Distributor of Shachihata Japan (Established 1925) in Vietnam
Brand Portfolio: Shachihata, Artline, TAT, Xstamper, Xtension
Logistics Network: Hubs in Hanoi, Da Nang, Ho Chi Minh City, Can Tho
Target Segments: B2B (heavy industrial manufacturing) and B2C (end-users, artists, students, parents)
Core Philosophy: Safety First / An toàn là tuyệt đối hàng đầu

## Main Navigation
1. Home
   url: https://phucma.app/
   function: Brand positioning, featured products, direct hotline access
   target_user: All visitors

2. Tất cả sản phẩm
   url: https://phucma.app/products
   function: Global product catalog with brand and utility filters; SKU/Name search
   target_user: Users with known SKUs or specific buying intents

3. Ứng dụng
   url: https://phucma.app/giai-phap
   function: 13 material-based solution pages for compatibility matching
   target_user: QA/QC Engineers, DIYers, Artists, Teachers

4. News
   url: https://phucma.app/news
   function: Repository of technical, environmental standard, and guide articles
   target_user: Procurement specialists, QA/QC, general users

5. Hỗ Trợ
   url: https://phucma.app/info
   function: Environmental docs, FAQ, Sample Request Forms
   target_user: B2B procurement, factory safety managers

6. Đăng nhập
   url: https://phucma.app/login
   function: User authentication, order history, profile management, wishlist
   target_user: Members, frequent buyers

7. Giỏ hàng
   url: https://phucma.app/cart
   function: Order summary, quantity editing, pricing check before checkout
   target_user: Online shoppers

## Application & Material Compatibility Matrix
1. Kim loại
   url: https://phucma.app/giai-phap/dung-tren-kim-loai
   surface_condition: Rough, oily, or slightly rusted
   ink_specification: High adhesion, heat-resistant, permanent, acrylic fiber nib (anti-fraying)
   recommended_sku: Artline EK-400XF
   target_use: Mechanical parts, industrial marking, quality control

2. Board mạch
   url: https://phucma.app/giai-phap/dung-tren-board-mach
   surface_condition: Sensitive electronic components, high impurity control
   ink_specification: Non-conductive, Low Halogen, Low Corrosion
   recommended_sku: Artline 10
   target_use: Circuit boards, electronics assembly, micro-circuit protection

3. Vải - Da giày
   url: https://phucma.app/giai-phap/dung-tren-vai-da-giay
   surface_condition: High absorption, stretchable fibers
   ink_specification: Anti-bleeding, wash-resistant, non-toxic chemicals
   recommended_sku: Bút viết trên vải chuyên dụng Artline
   target_use: Textiles, leather goods, shoes, apparel

4. Nhựa - Cao su
   url: https://phucma.app/giai-phap/dung-tren-nhua-cao-su
   surface_condition: Non-polar, glossy, low adhesion
   ink_specification: Fast-drying, alcohol-based solvent, high friction resistance
   recommended_sku: Mực công nghiệp TAT và bút lông dầu Artline
   target_use: Plastic parts, rubber parts, manufacturing labels

5. Gỗ
   url: https://phucma.app/giai-phap/dung-tren-go
   surface_condition: Porous, natural grain, water-absorbent
   ink_specification: Deep penetration, UV-resistant, anti-bleeding along grains
   recommended_sku: Bút sơn vẽ gỗ hoặc bút lông dầu chuyên dụng
   target_use: Woodworking, craft, industrial marking

6. Bao bì
   url: https://phucma.app/giai-phap/dung-tren-bao-bi
   surface_condition: Carton paper, stretch wrap, plastic packaging
   ink_specification: Instant-dry, smudge-proof under stacking pressure, high visibility
   recommended_sku: Artline 14
   target_use: Cartons, warehouse labels, packaging lines

7. Học tập vui cho bé
   url: https://phucma.app/giai-phap/hoc-tap-vui-cho-be
   surface_condition: Direct skin contact, risk of ingestion
   ink_specification: Water-based, 100% safe, washable, odorless, RoHS compliant
   recommended_sku: Artline 12
   target_use: Children, education, safe coloring

8. Sự kiện
   url: https://phucma.app/giai-phap/cho-su-kien
   surface_condition: Glass boards, whiteboards, advertising LED/lightboards
   ink_specification: High contrast, vivid colors, easily erasable with a damp cloth without ghosting
   recommended_sku: Artline EK-5109A
   target_use: Events, signage, temporary display writing

9. Văn phòng
   url: https://phucma.app/giai-phap/cho-van-phong
   surface_condition: General documentation, signing, stamping
   ink_specification: Smooth flow, consistent output, no bleed-through on paper, archivable
   recommended_sku: Artline Ergoline EGB-S2345
   target_use: Office work, records, daily writing

10. DIY Hobby
   url: https://phucma.app/giai-phap/cho-diy-hobby
   surface_condition: Multi-surface decoration (ceramics, glass, fabrics)
   ink_specification: High opacity, layering capability, multi-surface adhesion
   recommended_sku: Bút vẽ kỹ thuật và marker minh họa chuyên đề
   target_use: Crafts, hobby projects, decoration

11. Bệnh viện
   url: https://phucma.app/giai-phap/cho-benh-vien
   surface_condition: Test tubes, specimen bags, medical charts
   ink_specification: Autoclave-resistant, chemical/medical-solvent-resistant, non-fading
   recommended_sku: Bút lông đánh dấu chuyên dụng y tế Artline
   target_use: Healthcare, laboratory, hospital operations

12. Trường học
   url: https://phucma.app/giai-phap/cho-truong-hoc
   surface_condition: Whiteboards, active teaching, mindmapping
   ink_specification: Heavy-duty large nib, continuous flow, refillable for cost efficiency
   recommended_sku: Bút lông bảng và mực đổ bổ sung Artline
   target_use: Teaching, classroom writing, reusable board markers

13. Người thích vẽ
   url: https://phucma.app/giai-phap/cho-nguoi-thich-ve
   surface_condition: Sketchbooks, detailing, illustration, lettering
   ink_specification: Flexible tips (technical needle, brush tips), smooth flow, true-to-life colors
   recommended_sku: Bút line art đi nét kỹ thuật và bút brush vẽ chữ nghệ thuật
   target_use: Artists, sketching, illustration, lettering

## Chemical Compliance Portal Workflows
1. Path A - Self-Service Download
   route: Menu -> Hỗ Trợ -> Tài liệu môi trường
   summary: Use the public technical document database for standard SDS, ChemSHERPA, REACH, RoHS and related downloads.
   step: Open the document database at https://phucma.com.vn/congnghiep/news/
   step: Search by product name or SKU
   step: Open the matching product record
   step: Click the download link for the requested document

2. Path B - Custom Request Form
   route: https://phucma.app/info/sds
   summary: Use when the requested product document is not available for direct download or when factory-specific review is needed.
   step: Enter the exact product SKU list
   step: Select document types: SDS, ChemSHERPA, JAPIA, REACH, RoHS
   step: Fill contact, company and usage context fields
   step: Submit privacy consent and send the request

## User Transaction & Customer Support Pipeline
1. Account registration via Đăng nhập, then profile, wishlist and order history tracking
2. Cart operations with quantity edits, promo codes and estimated total checks
3. Order tracking from reception -> packaging -> warehouse dispatch -> successful delivery
4. Sample request for industrial markers, TAT inks and other B2B test scenarios
5. Help center usage for refilling ink, automatic stamp maintenance, warranty, return policy and FAQ

## Contact Points
- Hotline: 0906.388.978
- Office Phone: 028.3514.0805
- Email - Info: info@phucma.com.vn
- Email - Marketing: mhcm@phucma.com.vn
- Email - Accounting: vphcm@phucma.com.vn
- Email - Sales HCM: kdhcm@phucma.com.vn
- Email - Sales South: kdmn@phucma.com.vn
- Email - Sales Central: vpdn@phucma.com.vn
- Email - Sales North: vphn@phucma.com.vn
- Facebook: Artline Việt Nam
- YouTube: Phúc Mã Trading

## Public Retrieval Endpoints
- Website: https://phucma.app/
- Products: https://phucma.app/products
- About / Về chúng tôi: https://phucma.app/info/ve-chung-toi
- Brands / Thương hiệu: https://phucma.app/info/thuong-hieu
- News: https://phucma.app/news
- FAQ: https://phucma.app/info/hoi-dap
- FAQ llms.txt: https://phucma.app/info/hoi-dap/llms.txt
- Support form: https://phucma.app/info/sds
- Contact: https://phucma.app/info/lien-he-ho-tro
- AI knowledge index: https://phucma.app/giai-phap/llms.txt
- Public llms.txt: https://phucma.app/llms.txt
- Product SKU index: https://phucma.app/llms-products.txt
- Brand - Shachihata: https://phucma.app/products?brand=Shachihata
- Brand - Artline: https://phucma.app/products?brand=Artline
- Brand - TAT: https://phucma.app/products?brand=TAT
- Brand - Xstamper: https://phucma.app/products?brand=Xstamper
- Brand - Xtension: https://phucma.app/products?brand=Xtension
## Product SKU Retrieval
- SKU index: https://phucma.app/llms-products.txt